Who we are
Minouflow is scheduling and booking software for grooming salons. It is run by Caitlyn Lentz, doing business as Minouflow, in Maine. In this policy, "we" means Minouflow.
This policy covers minouflow.com, the Minouflow app, and the booking pages, text messages, emails and phone lines that salons run on Minouflow.
Salons and their clients
Each salon decides what it keeps about its own clients and their dogs. Minouflow stores and uses that information for the salon, to run the salon's calendar, booking pages, messages and payments.
If you are a client of a salon, the salon's own privacy policy is linked from its booking page. Contact the salon first with questions about your details. You can also contact us.
What we collect
What we collect depends on how you use Minouflow.
- Salon accounts: your name, sign-in email and password, salon name, locations, phone numbers and salon settings.
- Staff: name, email, phone number, role, work hours, photo, time clock entries, pay settings and time off requests. Time clock PINs are stored only as a hash, so the PIN itself is never saved.
- Business details for text message registration: the salon's legal name, tax ID (EIN), address, website and contact details.
- Clients and their dogs: what a salon enters, or a client types on a booking page. This includes name, mobile number, email, address, a second contact, vet, the dog's breed, birthday, weight, health notes, vaccination dates and photos, plus appointments, forms and notes.
- Unfinished bookings: the name, number, email and dog details typed on a booking page, and which steps were reached, even if the booking was not finished.
- Messages and calls: texts and emails sent through Minouflow, voicemail recordings and their transcripts, and transcripts and summaries of calls answered by the AI phone assistant.
- Payments: card payments are handled by Stripe. We keep the card brand, the last 4 digits and Stripe's reference numbers. We do not store full card numbers.
- Calendar connections: if a staff member connects Google Calendar or adds a calendar link, we read the busy times on it. Google access is read only, and we keep the Google email address it belongs to.
- Support: messages you send us in the app's support chat, and feedback and error reports.
- Early access sign-ups: your email, salon name, salon size and anything you wrote in the form.
- Security records: IP addresses and phone numbers, used to limit repeated requests.
How we use it
We do not sell personal information, and we do not use it for advertising. We use it for these things:
- To run the service: calendar, booking pages, reminders, texts, emails, calls and payments.
- To bill salons for their plan.
- To answer support questions and fix problems.
- To keep accounts secure and stop abuse.
- To send account emails, such as sign-up and password reset links.
- To send Minouflow update emails to people who signed up for them. Every update email has a link to unsubscribe in one click.
The AI assistant
Minnow AI answers salon texts, website chat and phone calls, drafts replies, and summarizes calls and conversations for salon staff. It also reads price sheets and website pages a salon gives it during setup, to fill in services.
To do this, the message or call is sent to an AI model provider, along with salon information the assistant looks up, such as open times, services and the client's dogs. Our default provider is Anthropic. Minouflow can switch the assistant to OpenAI models.
Phone calls answered by the AI assistant run through Telnyx, which turns speech into text and back and runs the AI model for the call. Telnyx keeps the conversation so we can fetch its transcript.
Who else sees it
We use these companies to run Minouflow. They handle information to provide their service to us.
- Supabase: our database, sign-in and file storage.
- Vercel: hosting for the website and the app.
- Resend: email.
- Telnyx: texts, phone calls, phone numbers, voicemail transcription and the AI phone assistant. Telnyx also sends a salon's business details to phone carriers to register the salon for texting.
- Stripe: card payments for salons, and our billing to salons. A salon's card payments go through the salon's own Stripe account.
- Anthropic and OpenAI: AI models for Minnow AI.
- Google: Google Calendar connections, and the fonts in the website chat and our update emails.
Minouflow staff
Minouflow staff can open a salon's account to help with support. Those visits are time limited and logged.
Minouflow staff can also read call transcripts and support messages to fix problems with the service.
We share information with others only when the law requires it.
Text messages
Minouflow sends texts for salons, such as appointment reminders and replies, and alerts to salon staff about their salon.
Reply STOP to any text to stop them. Reply HELP for help.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How long we keep it
Salon information is kept while the salon's account exists. When a salon cancels, its account becomes read-only and the information stays.
Unfinished bookings are deleted after 90 days. What visitors leave on the demo phone line is deleted each night.
To have a salon's information deleted, the salon owner can email us. We keep billing and tax records for as long as the law requires.
Your choices
- Salon owners and staff can see and edit most of their information in the app.
- Salon owners and managers can delete a client from the client's profile.
- You can email us to ask for a copy of your information, or to correct or delete it. If you are a salon's client, we may pass your request to the salon, since the salon decides what it keeps.
- You can unsubscribe from update emails with the link in any of them.
- You can remove Minouflow's access to your Google Calendar in your Google account settings.
Security
Each salon's information is kept separate in the database, so one salon cannot read another salon's records.
Passwords are stored by our sign-in provider in a form that cannot be read back.
Dog photos, forms and files are stored privately and shared through links that expire. Staff profile photos and salon logos are public.
If we learn of a breach that affects your information, we will tell you as the law requires.
Children
Minouflow is for businesses. It is not meant for children under 13, and we do not knowingly collect information from them.
Changes
When this policy changes, we update the date at the top of this page.
Contact
Caitlyn Lentz, doing business as Minouflow, Maine.