Automated Reminders & Client Messaging

Set a separate reminder for one, two, three or four hours before the appointment. Its timing follows the appointment start time, independently of the daily reminder send time.

When arrival check-in is enabled, the reminder can include a link the client taps when they arrive.

Send one reminder for a household’s appointments on the same day. The message includes the dogs’ names and uses the earliest appointment time.

Booking confirmations also combine the dogs on the same booking. The client receives the details together when more than one dog is coming in.

Choose text, email or both for booking confirmations, advance reminders, day-of reminders, appointment changes, waitlist openings, profile completion links and rabies expiration notices.

Emails can use your salon’s name, logo and colors. Connect and verify your salon’s email domain to send from your own address.

Staff can also choose text or email when replying from a client’s conversation. The selected channel is shown before sending.

Edit the wording of supported automatic messages and use appointment details such as the client’s name, dog, date, time and groomer.

An advance reminder can include the appointment link, where clients can view their details and use rescheduling or cancellation options when your salon allows them.

Appointment move and cancellation notices have their own controls, so you can choose which changes generate a message.

Create automatic messages for a tag on a dog or an individual appointment. Choose the message, delivery channel and when it should send.

Messages can be sent at checkout, a set number of hours after checkout, on the day of the next appointment or a set number of days before it.

A puppy’s first groom can receive preparation information before the appointment, and an appointment tagged Pelted can receive aftercare information after checkout.

Set a rule to send once per dog or on each qualifying appointment. Each rule can use text, email or both and include a link.

Send a pickup message from the appointment when the dog is ready. Choose ready now or tell the client the dog will be ready in five, ten, fifteen, twenty or thirty minutes.

Staff can also send a running-late message with the expected delay. Arrival and pickup messages have their own settings.

Send a profile completion link when more household or dog information is needed. Staff can also send forms from the client’s record.

Turn on rabies expiration notices seven, fourteen or thirty days before the recorded expiration date. Choose text, email or both for these notices.

Control email and text appointment reminders separately on each client’s profile. Clients’ messaging opt-outs are also respected.

For businesses with several locations, advance and day-of reminders can be switched off for individual locations. Other locations can continue sending their reminders.