Minnow AI
AI Receptionist for Dog Groomers
Let Minnow AI answer routine questions and book grooming appointments using your salon’s own services, prices and availability. Clients can call or text, and you decide how much the assistant handles and which conversations need a person.
Missed call, 7:43pm
Caller
Hi, do you have anything for a doodle this week? He's about 65 pounds.
Fresh Paws
For a 65 pound doodle a full groom is $138 and takes about 3 hours. Tuesday 10:00am or Thursday 1:30pm are open.
Caller
Tuesday works.
Fresh Paws
You're booked for Tuesday at 10:00am with Jess. I'll text your confirmation now.
Minnow AI on calls
Answer incoming calls with an AI receptionist connected to your Minouflow calendar and client files. Minnow can explain the services you offer, check availability and book an appointment according to your settings.
Choose whether it answers first or takes over when nobody picks up. You can also have your team’s phone ring during open hours and let the assistant answer outside those hours. Each location can have its own assistant name, voice and greeting.
Minnow AI by text
Reply to client texts and handle booking questions while your hands are full. Minnow uses your service menu and booking rules to help clients choose a service and find an appointment time.
You can enable booking, rescheduling and cancellation separately for calls and texts. When confirmation by reply is enabled, a client’s confirmation can also be recorded on their appointment.
Price quotes
Quote from your own price list using the dog’s breed, weight range and selected service options. Choose exact prices, starting prices or a range, with separate settings for services that need different wording.
Your booking rules can change how a price is quoted when a client mentions matting or another condition you have defined. A service that needs an in-person price can stay unquoted. You also decide when the assistant mentions deposits and whether it includes the appointment length.
Booking rules
Book appointments using the time required for the selected service and add-ons. Minnow checks which groomers can take the dog and applies your configured scheduling restrictions, including resource limits and rules for dogs that cannot overlap.
Appointments that need your review can remain pending. Client approval restrictions and dog-specific review rules still apply when the appointment comes through the assistant.
Returning clients
Use the dog’s last appointment to make rebooking more direct. After confirming the client’s identity, Minnow can offer the same service and options at the same location.
You can have it ask whether the client wants to stay with their previous groomer or take the soonest available appointment. If they want something different, the assistant can work through the changes before checking times.
New clients and dogs
Collect the client’s name and the dog’s name, breed and weight during the booking conversation. Minnow can save new client and dog records as part of the process.
The remaining profile details can be completed through a link sent by text. Your salon’s forms collect the additional information, while required service choices and booking questions are handled before the appointment is booked.
Rescheduling and cancellation
Start your 30-day free trialLet clients move or cancel appointments by calling or texting when those actions are enabled. Minnow checks the client’s appointment and applies your self-service rules before making a change.
Requests outside the allowed cancellation or rescheduling window go to your team. You can turn either action off separately on the phone or text line.
Waitlist
Add clients and dogs already on file to the waitlist when a suitable appointment is unavailable. Minnow can record their preferred groomer and availability, including days they cannot come in.
Choose whether the assistant offers the waitlist or only adds clients who ask. When automatic waitlist texting is enabled, Minouflow can offer qualifying clients an opening when a cancellation becomes available.
Human handoffs
Set the subjects that always need a person. Minnow can also hand over when a client asks for your team or needs something the assistant cannot complete.
Calls can be transferred during open hours when a transfer number is configured, or handled by taking a message or sending the caller to voicemail. Follow-up requests are flagged for your team with the reason and details collected during the conversation.
When a staff member replies by text, the assistant pauses for the period you have set. Your team can let it resume from the conversation.
Missed call text-back and voicemail
Send missed callers a text with your booking link through the voicemail and missed-call workflow. Customize the message your salon sends.
Voicemail can be transcribed and summarized in Minouflow, and messages needing follow-up are flagged for your team. Staff can review what the caller said before replying.
Website chat
Add Minnow to your salon’s website so visitors can ask questions and work through a booking in a chat window. It uses the same service information and booking tools as the text assistant.
You can adjust the chat’s appearance to fit your website and turn it on from the booking agent settings. Website chat requires an answering or booking mode so replies can send automatically.
Control how much Minnow handles
Choose the level of assistance that fits your salon.
- 01
Drafts only
Text replies wait for your approval before they send.
- 02
Answers, holds the time
Minnow answers questions and keeps the appointment pending for your confirmation.
- 03
Answers and books
Minnow completes eligible bookings, with client restrictions and review rules still applied.
You can also control how it offers services and add-ons, whether it asks for a preferred groomer, and how many appointment options it offers at once.
Frequently asked questions
Can I keep my current salon phone number?
You can keep the number clients already know and configure your carrier to forward unanswered calls to your Minouflow number. The forwarding setup depends on your phone provider.
Does Minnow use my salon’s prices?
Yes. Quotes come from your service catalog and pricing settings. You can choose exact prices, starting prices or ranges, and set individual services to be priced in person.
Can I approve appointments before they are confirmed?
Yes. The “Answers, holds the time” setting keeps bookings pending for your confirmation. Review rules can also keep particular bookings pending when automatic booking is enabled.
Can I use the assistant at more than one location?
Yes. Each location can have its own assistant name, voice and greeting. Calls use the dialed location’s information, and you can control whether the assistant offers appointments at your other locations.
More of Minouflow
- Smart Grooming Scheduling
- Online Booking for Dog Groomers
- Recurring Grooming Appointments
- Automated Grooming Waitlist
- Grooming Payments & Point of Sale
- Client & Pet Management for Groomers
- Automated Reminders & Client Messaging
- Grooming Staff Management
- Grooming Software for Multiple Locations
- Every feature on one page
See it before you pay for it.
Start your 30-day free trial and click around a sample salon. Setup, data migration and support are included on both plans when you subscribe.